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Support Topic

Q. How do I activate my Taulia account?: 000008658

Article Number: 000008658

In order to start the activation process, your company must first be invited by your customer. The invitation email contains the activation code and is sent to the email address that your customer has on file for your company. You can change the email address to be used to access the account during the activation process.

Note - if you need access to an account that's already enrolled in Taulia, please work with your account admin to be added as a user. See Q. How do I add or deactivate users? for more information.


To begin the activation process, please do the following:

1 - Find the email that says It's time to activate your account.

User-added image

2 - Click Activate my account to get started.

Note - If you have the activation code, Go to activate.na1prd.taulia.com (NA1 platform) or activate.eu1prd.taulia.com (EU1 platform) to manually enter the activation code to complete your enrollment. If you have issues with the activation code, please contact Taulia Support.

3 - Follow the simple instructions and provide your account activation details. There are only 3 steps to complete:

Activate Account

  • Confirm your Email
  • Select your preferred platform language
  • First Name
  • Last Name
  • Password
  • Select the Terms and Conditions box.
  • Select ACTIVATE MY ACCOUNT

Complete Profile

  • Select the option that best describes your role in your company
  • Provide your Work Title/Position
  • Provide your Work Phone Number
  • Select SAVE PROFILE AND CONTINUE

Add Users

  • Enter the email addresses of other users in your company that you want to have access to your customer account.
  • Select FINISH AND INVITE USERS
    • Invited users will receive an email notification with steps to complete their enrollment.
       

4 - You will receive a welcome email that contains your account information, along with the link to log into your account. Select Log me in.

User-added image

5 - Once logged in, from the homepage, click on the Custom FAQ page to understand how you are expected to use the supplier platform for your customer.

IMPORTANT - there are two Taulia platforms: NA1 (login.taulia.com) and EU1 (login.eu.taulia.com). When you log in for the first time, save the URL of your customer account. You will not be able to log in or reset your password if you are not in the correct platform.

If you need additional assistance in completing your enrollment, please contact Taulia Support.


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

Create an invoice against a PO through the portal.

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

Q. I am new to Taulia. What should I do first?: 000008036

Quickly learn about Taulia and how to use it!

Q. How do I add or update my bank account/information?: 000003497

Manage your bank information through the portal!

Q. How do I access or switch customer accounts?: 000003466

Many portal users use Taulia for different customers. Because of this, accounts are typically merged to provide easy access for multiple customers using one email account in Taulia.

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Important Message

Support Update 05/26/2020

12:07 PM - PST

The Taulia Business Exchange Platform is experiencing an unexpected issue. It has been reported that vendors are unable to upload invoice attachments when submitting their invoices. They receive ''an error has occurred'' error message in our NA1 and EU1 platforms. We have noticed, that the issue occurs in Google Chrome and Mozilla Firefox. If you face the issue, please switch to Internet Explorer and try again.

We are working quickly to resolve the issue. Thank you for your patience.
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