Taulia experience center
SUPPLIER SUPPORT SERVICES
SUPPLIER SUPPORT SERVICES
Invoices are reviewed and approved by your customer; never Taulia. Use Taulia to track the status of your invoices.
No. The approval/rejection of invoices is owned by your customer.
An invoice can be rejected for many reasons. If there is no rejection reason provided, contact your customer.
Invoices submitted through Taulia are transmitted to your customer's accounting system in real-time. It helps speed up the approval process.
It means your customer is reviewing your invoice. Contact your customer if you have questions.
Your customer/buyer does. Taulia is a platform that electronically delivers POs to suppliers. If you have concerns regarding the details of the PO, contact your customer.
POs are created by your customer/buyer. Report the issue to them. If an update is made, the updated PO is pushed back to Taulia.
We highly recommend using Taulia when invited by your customer to simplify your business transactions.
Your company must be invited by your customer. If you there is an existing account, ask your Taulia account admin to invite you as a user.
Taulia is connected to your customer's accounting system. This allows your customer to deliver PO, invoice, or payment data between their system and Taulia. You can then see this information through your Taulia account.
Yes. We call this "merging". Merging accounts allow you to access all accounts using a one login.
You can only deactivate previously active user accounts.
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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In order to start the activation process, your company must first be invited by your customer. The invitation email contains the activation code and is sent to the email address that your customer has on file for your company. You can change the email address to be used to access the account during the activation process.
Note - if you need access to an account that's already enrolled in Taulia, please work with your account admin to be added as a user. See Q. How do I add or deactivate users? for more information.
To begin the activation process, please do the following:
1 - Find the email that says It's time to activate your account.
2 - Click Activate my account to get started.
Note - If you have the activation code, Go to activate.na1prd.taulia.com (NA1 platform) or activate.eu1prd.taulia.com (EU1 platform) to manually enter the activation code to complete your enrollment. If you have issues with the activation code, please contact Taulia Support.
3 - Follow the simple instructions and provide your account activation details. There are only 3 steps to complete:
4 - You will receive a welcome email that contains your account information, along with the link to log into your account. Select Log me in.
5 - Once logged in, from the homepage, click on the the Custom FAQ page to understand how you are expected to use the supplier platform for your customer.
IMPORTANT - there are two Taulia platforms: NA1 (login.taulia.com) and EU1 (login.eu.taulia.com). When you log in for the first time, save the URL of your customer account. You will not be able to log in or reset your password if you are not in the correct platform.
If you need additional assistance in completing you enrollment, please contact Taulia Support.
You can manage your account users in the portal and provide different levels of access.
If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.
You can update the email address that you use to access Taulia.
Create an invoice against a PO through the portal.
Your account will lock if you enter your password incorrectly more than 5 times. You will need to reset your password in order to unlock your account.
Manage your bank information through the portal!
Vanessa, Technical Services Manager