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Q. Can I delete an invoice in the portal?: 000008537

Article Number: 000008537

Invoices cannot be deleted in the portal after they have been submitted to your customer for processing. You can only delete an invoice that is in "Draft" or "Pending Review" status. This means that the invoice has not been submitted to your customer for processing.

Contact your customer if you want to cancel/void/reject the invoice in question. Once the status of the invoice is changed, it will remain in the portal but it cannot be deleted.

Some customers allow invoice cancellation requests to be created in the portal, click here for more information. If available, you can also use the "Send Message" feature to contact your customer to send your cancellation request.


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. What is Cashflow™?: 000003360

Cashflow™ is a feature that enables you to automatically receive early payments after an invoice is approved by your customer.

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. How do I remove line items from a PO that I currently do not want to invoice?: 000003609

Remove PO line items you are not invoicing. These line items will remain available for invoicing at a later time.

Q. I cannot log into the platform.: 000003429

There are 3 common reason why you cannot log into the platform.

Q. How do I manage my invoice compliance details?: 000003624

Some European suppliers require to have the compliance saved prior to invoice submission.

Q. My invoice is showing an Incomplete status.: 000003529

When an invoice is returned with an "Incomplete" status, it means the invoice did not pass some validation rules set by your customer.

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