Taulia experience center
SUPPLIER SUPPORT SERVICES
Invoices are reviewed and approved by your customer; never Taulia. Use Taulia to track the status of your invoices.
No. The approval/rejection of invoices is owned by your customer.
An invoice can be rejected for many reasons. If there is no rejection reason provided, contact your customer.
Invoices submitted through Taulia are transmitted to your customer's accounting system in real-time. It helps speed up the approval process.
It means your customer is reviewing your invoice. Contact your customer if you have questions.
Your customer/buyer does. Taulia is a platform that electronically delivers POs to suppliers. If you have concerns regarding the details of the PO, contact your customer.
POs are created by your customer/buyer. Report the issue to them. If an update is made, the updated PO is pushed back to Taulia.
We highly recommend using Taulia when invited by your customer to simplify your business transactions.
Your company must be invited by your customer. If you there is an existing account, ask your Taulia account admin to invite you as a user.
Taulia is connected to your customer's accounting system. This allows your customer to deliver PO, invoice, or payment data between their system and Taulia. You can then see this information through your Taulia account.
Yes. We call this "merging". Merging accounts allow you to access all accounts using a one login.
You can only deactivate previously active user accounts.
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
Data Capture Services offered via Taulia
The transmission of invoice data from a supplier and the subsequent delivery to the buyer is an efficient way to capture essential invoice data electronically but does not guarantee the creation of a tax-compliant, legal invoice.
In countries where specific requirements exist for tax-compliant, legal invoices, the buyer remains responsible for taking any necessary legal and tax advice to confirm that no legal or local restrictions apply that would prevent a supplier from transmitting the invoice data electronically, or the buyer entity from receiving the supplier invoice data via the Taulia business network. Also, the buyer has to have a process in place to ensure that the buyer will receive a legal invoice from its supplier (e.g., a paper invoice may still be required in some countries).
In addition, countries that do not have mandatory requirements for electronic invoicing at this time can be activated at a buyer's request on Taulia. Taulia will then enable a mechanism for suppliers located in a country on the following to transmit invoice data to Taulia and from there to the buyer.
The countries currently supported for data capture services via Taulia are listed below.
French Southern Territories
Please note that Taulia has no choice but to reserve the right to discontinue tax-compliant electronic invoicing or transmission of invoice data to or from a particular country upon notice to you, where required by changes in law or regulation.
IMPORTANT: Please click here to download a list with all tax types and rates for every country.
If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.
Create an invoice against a PO through the portal.
You can manage your account users in the portal and provide different levels of access.
If you are not able to find a PO in the portal, please contact your customer.
Use the email notification settings feature to manage your email notifications.
Use the "Send Message" option to quickly contact your customer through the portal!