Taulia experience center
SUPPLIER SUPPORT SERVICES
SUPPLIER SUPPORT SERVICES
New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.
Finding capital for your business shouldn’t be complicated.Join the thousands of business who use Taulia to get paid early on their invoices.
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Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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The INCOMPLETE status of the invoice submitted through Taulia usually refers to customizations and the supplier will receive information in the form of a message of what they need to correct. When the invoice has failed due to a different issue, the default message the supplier would see in the portal is "We've encountered a transmission error. Please delete this invoice and submit a new one.":
This is a generic message and in order to see what has actually caused the invoice to fail, this can only be checked on the SAP side.
In order to see what actually caused the invoice to fail, please follow the below instructions:
1 - Go to t-code /n/taulia/pod or /n/taulia/connector for Taulia Direct Customers
2 - Add search criteria with
New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.
There are multiple ways to successfully log into the platform.
Contact support if you are not able to find the help information you need.
You can download an XML, PDF or CSV report of single and multiple payments. This report will also show what invoices are paid under a specific payment remittance.
Country specific tax information requirements when creating an invoice.
If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.
Learn how to turn on company-wide two-factor authentication, a feature that enables you to add an extra layer of security to your whole Taulia account.
