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Generating a HAR file for troubleshooting.: 000008767

Article Number: 000008767

Please find below instructions on how to generate the HAR file using Google Chrome:

1 - Open Google Chrome and go to the page where the issue is occurring.

2 - From the Chrome menu bar select View > Developer > Developer Tools.

3 - From the panel opened, select the Network tab.

4 - Look for a round record button* in the upper left corner of the tab, and make sure it is red. If it is grey, click it once to start recording.

5 - Check the box Preserve log.

6 - Click the Clear button* to clear out any existing logs from the Network tab.

7 - Reproduce the issue that you were experiencing before, while the network requests are being recorded.

8 - Once you have reproduced the issue, right-click anywhere on the grid of network requests, select Save as HAR with Content, and save the file to your computer.

*Record button User-added image Clear button User-added image

Please find below a main view of Developer Tools in Google Chrome:

general view


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TOP FREQUENTLY ASKED QUESTIONS

Q. How do I change user roles?: 000003385

Please note that only account admins have the ability to manage users and change user roles.

Q. How do I assign branches to our portal users?: 000008574

Branch permissions allow account admins to give access to specific data in the portal.

Q. How do I create an invoice from a purchase order (eFlip)?: 000003324

Create an invoice against a PO through the portal.

Q. How do I merge/combine my Taulia accounts into one?: 000003598

If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.

Q. How do I check the status of my invoice?: 000003536

Check the status of your invoice.

Q. How do I add or update my bank account/information?: 000003497

Manage your bank information through the portal!

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