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SUPPLIER SUPPORT SERVICES

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Q. Why is the portal invoice number different from my invoice number?: 000003331

Article Number: 000003331

There are a few reasons why your invoice number might be slightly different than the number you submitted.

  • Your customer may have needed to truncate your invoice number for the 16 characters allowable in their accounting system.
  • Your customer may have removed certain non-numeric characters and therefore the invoice number in the Supplier Portal might be slightly different.

Contact your customer if you have additional questions about the invoice.

 


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TAULIA SUCCESS GUIDE

New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.

TOP FREQUENTLY ASKED QUESTIONS

Q. How do I start/stop receiving email notifications?: 000003472

Use the email notification settings feature to manage your email notifications.

Q. What are the different invoice statuses?: 000003618

Defines the different invoice statuses available for an invoice.

Q. How do I add or update my bank account/information?: 000003497

Manage your bank information through the portal!

Q. Where can I see early payment rates on invoices I have submitted for early payment?: 000003507

Invoice early payment details can be viewed directly from the invoice details section.

Q. My invoice is showing an Incomplete status.: 000003529

When an invoice is returned with an "Incomplete" status, it means the invoice did not pass some validation rules set by your customer.

Q. How do I add or deactivate users?: 000003731

You can manage your account users in the portal and provide different levels of access.

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