Taulia experience center
SUPPLIER SUPPORT SERVICES
SUPPLIER SUPPORT SERVICES
New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.
Finding capital for your business shouldn’t be complicated.Join the thousands of business who use Taulia to get paid early on their invoices.
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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You can download an XML, PDF or CSV report of single and multiple payments. This report will also show what invoices are paid under a specific payment remittance.
Information on how to create multiple invoices for the same purchase order
Invoice Upload allows you to easily submit multiple invoices at once through the Taulia platform by uploading a csv or xls file of the invoice and line item data.
There are a few reasons why your invoice number might be slightly different than the number you submitted.
Searching for purchase order information in the portal.
Invoices that are "In Process" will typically have a "TBD status.
There are no cost costs associated to using Taulia.
Information on who to contact if you have payment related questions.
Contact your buyer if your purchase order has wrong information.
Information on how to enroll to start using Taulia.
Use the email notification settings feature to manage your email notifications.
This occurs due to a preset limit set in your customer's system for freight charges and can only be updated internally by your buyer/liaison, or your customer's AP team.
Your customer may leave a reason why an invoice is rejected, incomplete, voided and or a reason for other available statuses. It may also show you what stage of approval your invoice is in.
Follow these instructions if you tried to reset your password but did not receive the email notification with the reset instructions.
Steps on how to submit your invoice after you are configured for eFile
Non-PO Invoices are invoices that are billed to your customer without an associated purchase order. Not all customers allow non-po invoicing.
You can find your customer contact information by following this article.
Your account will lock if you enter your password incorrectly more than 5 times. You will need to reset your password in order to unlock your account.
Managing your company tax ID numbers through the platform.
Defines the different invoice statuses available for an invoice.
Use the My Offers option to accept early payment on approved invoices.
Instruction on how to generate HAR file for further troubleshooting.
What to do if an invoice is rejected via eFile.
Taulia does not approved or reject invoices. The invoice approval process is owned by your customer.
Country specific tax information requirements when creating an invoice.
Branch permissions allow account admins to give access to specific data in the portal.
If you are a new supplier that needs to use Taulia for the first time, you will need to be invited by your customer to use the portal. Please contact your customer for your invitation.
Use the "Send Message" option to quickly contact your customer through the portal!
New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.
You can manage your account users in the portal and provide different levels of access.
Use the email notification settings feature to manage your email notifications.
Easily view all of your AR Financing invoices, view and request AR Financing early payments, and view payments associated with AR Financing invoices from the Receivables Invoices page.
You can update the email address that you use to access Taulia.
If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.
Information on how to upload invoices through the supplier platform using the Invoice Upload feature.
