Taulia experience center
SUPPLIER SUPPORT SERVICES
SUPPLIER SUPPORT SERVICES
New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.
Finding capital for your business shouldn’t be complicated.Join the thousands of business who use Taulia to get paid early on their invoices.
We are a technology company dedicated to helping simplify business transactions and increase cash flow through an easy to use platform.
Taulia Support and the entire Technical Services team is dedicated in helping you succeed. To do that, we have policies in place to show our unwavering commitment to you. Take a moment to read through our support policies to learn more.
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You can download an XML, PDF or CSV report of single and multiple payments. This report will also show what invoices are paid under a specific payment remittance.
Please note that only account admins have the ability to manage users and change user roles.
Use the email notification settings feature to manage your email notifications.
Your account will lock if you enter your password incorrectly more than 5 times. You will need to reset your password in order to unlock your account.
Use the My Offers option to accept early payment on approved invoices.
Instruction on how to generate HAR file for further troubleshooting.
What to do if an invoice is rejected via eFile.
If your customer has this feature enabled, you can view and download the PO image directly from Taulia.
If you are a new supplier that needs to use Taulia for the first time, you will need to be invited by your customer to use the portal. Please contact your customer for your invitation.
You are able use all of the Taulia Supplier Portal features using just your web browser without installing any software.
Resize your attachment if it exceeds the file size limitation.
Information on how to electronically submit invoices from Portugal to properly comply with Portuguese tax laws for electronic invoice submissions.
Line items removed during invoice creation are removed only from the invoice being created. They are not deleted from the PO.
Branch permissions allow account admins to give access to specific data in the portal.
Attachment file size limit
There is no action required on your part when receiving this email notification.
This invoice error means the invoice you submitted for processing is over the value of the PO.
You can only add additional line items to your invoice when creating a Non-PO Invoice.
Use the "Send Message" option to quickly contact your customer through the portal!
Taulia does not approved or reject invoices. The invoice approval process is owned by your customer.
Explains how to use the invoice submission report when sending invoices through eFile
When you select "Submit" after creating an invoice but nothing happens, this typically means you are missing required field(s) that needs to be filled out.
Remove PO line items you are not invoicing. These line items will remain available for invoicing at a later time.
The error "There was a problem recording your acceptance of our Terms and Conditions" may come up when accepting the T&C for the first time.
New to Taulia? There’s a guide for that! Let us guide you so you can quickly get started.
You can manage your account users in the portal and provide different levels of access.
Your account will lock if you enter your password incorrectly more than 5 times. You will need to reset your password in order to unlock your account.
Use the email notification settings feature to manage your email notifications.
If you have more than one customer using the Taulia Portal and you need access to two or more accounts with the same login, you can combine your customers to one login.
You can update the email address that you use to access Taulia.
Please note that only account admins have the ability to manage users and change user roles.
